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Returns Policy and Procedure Sundance Solar has continually sold quality solar goods for the past ten years. We stand by all of our products and do our best to completely satisfy all of our costumers needs and wants. If you are dissastisfied with your purchase for any reason, you may return it or exchange it within 30 days of receiving it. Items should be returned in their original product packaging.
Please call or email us for a Return Authorization (RMA) before sending the product back to Sundance Solar. Unauthorized returns will not be processed.
Items Damaged in Shipment You must notify us within 48 hours of receiving a damaged shipment or defective product. We will have the damaged item picked up, and send a replacement as soon as possible. You will not be responsible for any shipping costs.
Warranty Policy Most of our products are covered by a manufacturer's warranty. If your product is not working correctly please refer to the enclosed warranty information and contact the manufacturer for technical assistance and warranty repairs.
Please email us at sundancesales@sundancesolar.com or call us at (603) 225-2020 for an RMA before returning any merchandise to us. All returns are subject to our inspection upon receipt. Please include any and all paperwork that you received with the order.
Condition | Product Refund or Exchange | Shipping Refund | |
---|---|---|---|
Return is due to our error (shipped late or incorrectly) | FULL | We will issue a prepaid return shipping label. No charge for exchange shipping. | |
Item is defective and does not void manufacturerÂ’s warranty | FULL | We pay return shipping and refund original shipping. | |
Item is not defective/ is returned within 30 days/ or is in resalable condition | FULL | Customer Pays return shipping. We do not refund original shipping. | |
Item is not defective/ is returned outside of 30 days/ returned without original packaging/ or is not in resalable condition | PARTIAL REFUND OR EXCHANGE | Customer pays all shipping charges. |
Our shipping address:
Sundance Solar
RMA #_____
7 Tallwood Drive #9
Bow, NH 03304
Telephone: 603-225-2020
Fax: 603-225-2022 sales@sundancesolar.com.