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Returns and Exchanges

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reandex
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 Product Description

Returns Policy and Procedure Sundance Solar has continually sold quality solar goods for the past ten years. We stand by all of our products and do our best to completely satisfy all of our costumers needs and wants. If you are dissastisfied with your purchase for any reason, you may return it or exchange it within 30 days of receiving it. Items should be returned in their original product packaging. Please call or email us for a Return Authorization (RMA) before sending the product back to Sundance Solar. Unauthorized returns will not be processed. Items Damaged in Shipment You must notify us within 48 hours of receiving a damaged shipment or defective product. We will have the damaged item picked up, and send a replacement as soon as possible. You will not be responsible for any shipping costs. Warranty Policy Most of our products are covered by a manufacturer's warranty. If your product is not working correctly please refer to the enclosed warranty information and contact the manufacturer for technical assistance and warranty repairs.

Returns Procedure

Please email us at sundancesales@sundancesolar.com or call us at (603) 225-2020 for an RMA before returning any merchandise to us. All returns are subject to our inspection upon receipt. Please include any and all paperwork that you received with the order.
  • A Returned Merchandise Authorizations (RMA) is necessary for any return
  • All products must be returned in new condition, including original packaging, all documentation and accessories. Charges will apply for missing accessories or parts.
  • We will not accept items that have been damaged or misused.
    All returns are subject to a 20% restocking fee
    Condition Product Refund or Exchange Shipping Refund
    Return is due to our error (shipped late or incorrectly) FULL We will issue a prepaid return shipping label. No charge for exchange shipping.
    Item is defective and does not void manufacturer’s warranty FULL We pay return shipping and refund original shipping.
    Item is not defective/ is returned within 30 days/ or is in resalable condition FULL Customer Pays return shipping. We do not refund original shipping.
    Item is not defective/ is returned outside of 30 days/ returned without original packaging/ or is not in resalable condition PARTIAL REFUND OR EXCHANGE Customer pays all shipping charges.
    Exception: Solar panels that are not defective are subject to a 20% restocking fee and will only be accepted for return at our discretion. Solar panels are in high demand and we cannot "lend" solar panels for school projects, testing etc. and accept them for return. Thanks for your understanding. Unauthorized Returns If a shipment is refused, returned to us because of a bad shipping addresss, or a customer was not present for a package delivery, a 20% restocking fee will be assessed. Original shipping charges will not be refunded. Refunds Please allow 14 business days upon our receipt for all returns, exchanges and refunds to be entirely processed. Exchanges Please contact us if you would like to exchange a product within 30 days of purchase. Items returned for an exchange must be in original packaging and include all original documents. Customers are responsible for any additional shipping charges. Our shipping address: Sundance Solar
    RMA #_____
    672 Currier Rd
    Hopkinton, NH 03229
    Telephone: 603-225-2020
    Fax: 603-225-2022 sundancesales@sundancesolar.com.
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